Help & FAQs
Who makes all of these wonderful things!?
Amazing Colossal Merch! designs and manufactures everything you see on our website. You are buying directly from the source. All art, designs, images, writing and copy on amazingcolossalmerch.com are the property of Amazing Colossal Merch!. Please understand that images, designs, copy, writing and art may not be reproduced, copied, used, borrowed, replicated or taken without the explicit, written and documented consent of Amazing Colossal Merch! or its owners.
When will you ship my order?
Due to COVID-19 and higher than normal order volume, in-stock items will ship within 5-7 business days. If you purchase a pre-order item, it will ship on the date listed. If your order contains both in-stock and pre-order items, your order will be shipped together/complete. Partial orders are shipped at our discretion and can be shipped at your request (additional shipping charges may apply). For urgent or overnight orders, please email us directly at firstname.lastname@example.org so we can rush your shipment.
What shipping methods and lead times do you offer?
We ship using USPS, UPS and DHL for our Domestic and International Customers. Your shipping cost is based on your order weight and dimensions as well as the shipping method you select. Once you receive shipping notification, your order will ship according to the method of shipping (and estimated shipping time that you select).
If you need your order by a specific date, or if you have questions about arrival times, please make a note at checkout or feel free to contact us directly via email.
All shipping methods are subject to changes, delays and additional fees per the carrier’s discretion and/or policy.
Can I change my order once I have placed it?
It’s not possible to change your order online once you have placed it. If you require special assistance with your order or would like to add to your order, please send us an email at email@example.com.
How do I order?
You place your order through this website by shopping and checking out online.
Do you accept and process international orders through this website?
Yes! We ship worldwide, although some exclusions may apply.
What types of payments do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, Elo, Apple Pay, Google Pay and PayPal.
When will my credit card be charged?
Your card will be charged in full as soon as you place an order or pre-order. For more information about payment holds, delays and/or declined cards, call or visit your bank.
I can't remember my password. What can I do?
You can have your password emailed to you by clicking on the recover password link here: Recover your password
What if I have reviewed this list and I still have unanswered questions?
By all means, please send us an email with your question(s) or thoughts. You can contact us at: firstname.lastname@example.org. We will do our best to respond to your email within 24-48 hours, if not sooner.